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Frequently Asked Question

At TekGenio, we understand that selecting the right technology partner for your enterprise is a critical decision. Whether you're considering ERP implementation with Odoo, managing complex SAP data environments, or exploring how AI & Machine Learning can streamline operations, our clients often have similar questions before moving forward. We've compiled this FAQ to address the most common concerns and clarify how we deliver results through tailored digital transformation services — helping you make confident, informed decisions.

General

TekGenio is a technology consulting firm that empowers enterprises through intelligent, data-driven solutions. Our core expertise lies in Odoo ERP implementation and customization, SAP data management, and AI/ML solution development. But we’re more than just service providers — we’re transformation partners. We help companies modernize operations, unify fragmented data, and automate critical processes so they can scale faster and compete smarter. Whether you’re migrating to Odoo, harmonizing SAP master data, or building predictive AI models, we bring strategic thinking, hands-on execution, and a relentless focus on business value.

We work with mid-sized to large enterprises, often with complex operations, multi-system environments, or global supply chains. Our clients include manufacturers seeking to digitize inventory and procurement, banks and financial institutions optimizing data quality, and service-based organizations integrating AI-powered workflows. Whether your company is in automotive, food production, clean energy, retail, logistics, or technology, if you’re committed to smarter operations and better results, we’re the right partner for you.

TekGenio operates globally, with delivery teams in the United States and India, and consultants available for both remote and on-site deployments. We've supported clients in Asia, Africa, and the Middle East, including sending full-time consultants to client locations when needed, such as a multi-company Odoo ERP rollout in Kenya. Wherever you're based, we can align with your local compliance, timezone, and industry requirements.

OdooErp

Absolutely. One of Odoo’s biggest strengths is its flexibility and that’s where we shine. We go beyond out-of-the-box modules to design and build custom workflows, reports, dashboards, and automation that reflect your real operational logic. Need to connect Odoo to legacy software or third-party logistics (3PL)? Want to create a custom approval matrix or automate order-to-cash flows? We’ve done it all. From manufacturing and inventory to CRM, HR, and project management, we ensure that Odoo is tailored to your business, not the other way around.

We use a proven consulting-led methodology that starts with understanding your business goals — not just your technical requirements. We conduct process walkthroughs, map existing workflows, and define clear success metrics. Implementation happens in phases: discovery → configuration → testing → training → go-live → support. You’ll get regular demos, clear documentation, and a single point of contact throughout. We focus on minimizing disruption, accelerating user adoption, and ensuring ROI from day one.

Yes. In fact, our post-go-live support is a key reason clients stick with us. We offer flexible support packages that include bug fixes, performance tuning, new feature rollouts, and continuous training to onboard new staff or explore new modules. You’ll have access to a dedicated support team, SLAs, and a ticketing system to ensure transparency and fast response. Our goal is to make Odoo a living, growing part of your business, not just a static system.

SAP Data Management

We specialize in data migration, data cleansing, master data governance (MDG), and SAP integration. That includes cleaning up duplicate vendor records, aligning material master data across plants, setting up validation rules, and harmonizing data post-merger or acquisition. We also help you design and implement data quality KPIs, dashboards, and approval workflows using SAP tools like Data Services, BODS, and MDG frameworks. The result: cleaner data, better decisions, and fewer process breakdowns.

Yes. Integration is one of our key strengths. We build custom connectors and middleware that link SAP with CRMs, finance platforms, reporting tools like Power BI/Tableau, or even third-party ERPs. For clients undergoing digital transformation, we create data lakes or warehouses that aggregate SAP and non-SAP data for advanced analytics or AI modeling. Our team ensures data integrity, security, and real-time sync across systems.

AI & Machine Learning

We build custom machine learning models and AI-driven solutions that align with your core business goals. This includes forecasting tools (e.g., sales demand or inventory planning), predictive maintenance models for manufacturing, customer segmentation, anomaly detection, and AI-powered chatbots. We work with Python, TensorFlow, and modern AI stacks, and we integrate AI seamlessly into your existing platforms from ERP to customer portals. All models are explainable, auditable, and tailored for production use.

Definitely. We specialize in embedding AI directly into your ERP workflows. For example, using machine learning to recommend pricing, flag suspicious purchase orders, or auto-generate sales insights from historical data. We also build AI dashboards within Odoo or SAP to help your team monitor key trends or receive real-time alerts. The goal is simple: make your systems smarter without disrupting your team’s flow.

Engagement & Delivery

Getting started is easy. Just reach out through our website or email [email protected] to schedule a free, no-obligation consultation. We’ll begin with a 30-minute discovery call to understand your business goals and current pain points. From there, we’ll prepare a tailored solution proposal, including scope, timeline, and pricing options — all aligned with your business strategy and budget.

We offer both fixed-scope project models (great for ERP implementations or AI prototypes) and flexible retainer models (ideal for long-term system management, continuous innovation, or multi-phase rollouts). You can choose from remote delivery, hybrid models, or on-site consulting depending on your location and project complexity. We’ll help you choose the best path based on your team’s readiness and strategic timeline.

Ready to Transform Your Enterprise with Smarter Systems?

Whether you're optimizing operations with Odoo ERP, handling legacy SAP environments, or exploring new AI-enabled solutions — TekGenio is here to guide your digital journey from start to success.

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